New look myGov Website
New look myGov Website

A new look and feel for myGov has rolled out over the weekend to give Australians a better online experience and easier access to important government services.

This is a timely revamp, as myGov usage continues to grow. More than 242,000 logins are made every day, which is more than twice as many as 2 years ago.

With this rollout, users will see some noticeable changes to the way myGov looks, simpler navigation as they move around the site and easier access on mobiles and tablets.

Minister for Human Services, Alan Tudge and Assistant Minister for Digital Transformation, Angus Taylor set up a partnership between the Department of Human Services and the Digital Transformation Agency to improve myGov service delivery.

Minister Tudge said the shared expertise was fast-tracking important initiatives.

“Our investment in myGov is transforming the way people do business with Government – making life easier for 10 million Australians,” Minister Tudge said.

“In response to user feedback, we’ve also made it easier for users to find and access the services they need.”

The latest improvements build on changes made last year which created a simpler sign in process and the option for users to unlock their own accounts. These greatly improved usability and incorrect logins were reduced by 37%.

The improvements are benefiting taxpayers as well, with savings on postage costs having recently passed $150 million, driven by the increasing popularity of the digital service.

Assistant Minister Angus Taylor said: “We listened and we got it. The new look myGov also demonstrates how the DTA can partner with other agencies and departments to transfer skills and transform delivery.”

With the myGov program of work, the Discovery and Alpha phases were completed at the DTA. Digital experts joined with DHS and ATO subject matter experts to do user research and develop a prototype. The joint team then moved across to DHS to deliver the Beta product.

The DTA and DHS will continue to work together and carry out further research with users to identify further opportunities for improvement.

Sources: Australian Government ,The Hon Alan Tudge MP Minister for Human Services- The Hon Angus Taylor MP Assistant Minister for Cities and Digital Transformation